Like many rural health systems nationwide, Penn Highlands Healthcare consistently looked for ways to maintain a positive margin during the COVID-19 pandemic. “Rural hospitals run very lean,” says Dr. Russell Cameron, Chief Medical Officer. “If you can help margins by improving the case mix index, this helps with revenue that keeps you afloat.”
Like many hospitals nationwide, Torrance Memorial Medical Center (TMMC) strived to capture accurate and complete documentation as a pathway to high-quality patient care and revenue integrity. However, to do this, it needed to tackle long-standing challenges with EHR usability and workflow inefficiencies that drove physician burnout.